Privacy Policy

At printedribbons.com, operated by Printed Ribbon Company Ltd (“we”, “us”, or “our”), we are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, store, and protect your information in accordance with UK Data Protection Legislation (including the UK GDPR and the Data Protection Act 2018).

1. Who We Are (Data Controller)

  • Company Name: Printed Ribbon Company Ltd (trading as printedribbons.com)
  • Company Registration No: 11389798
  • VAT Registration No: 316 2843 12
  • Email: support@printedribbons.com
  • Data Protection Contact: privacy@printedribbons.com
  • Supervisory Authority: You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

2. Personal Data We Collect & How We Collect It We collect personal data when you interact with our website, create an account, or place an order:

  • Identity & Contact Data: Name, billing address, delivery address, email address, and phone number.
  • Transaction & Payment Data: Payment details (processed securely via encrypted third-party payment gateways) and purchase history.
  • Recipient Data: Name and delivery details for gift or custom print recipients (used strictly for order fulfillment).
  • Technical & Usage Data: IP address, browser type, device information, and browsing activity collected via cookies and analytics tools (e.g., Google Analytics).

3. Lawful Bases for Processing Your Data Under UK GDPR, we rely on the following legal grounds to process your information:

  • Performance of a Contract: To process orders, deliver products, and manage payments.
  • Legitimate Interests: To improve our products and services, analyze website traffic, enhance customer support, and secure our systems.
  • Consent: To send direct marketing newsletters (which you can opt out of at any time) and set non-essential cookies.
  • Legal Obligation: To retain transaction records for tax, accounting, and regulatory compliance.

4. Cookies and Web Analytics We use cookies to keep track of your shopping cart, remember your site preferences, and gather aggregate site interaction data.

  • Analytics: We use Google Analytics to monitor visitor traffic and behavior in an anonymized format that does not directly identify individuals.
  • Cookie Management: You can manage or disable cookies through your browser settings. Disabling essential cookies may limit certain website features (e.g., checkout functionality).

5. How We Share Your Information We never sell, rent, or trade your personal data. We only share information with trusted third parties to run our business, including:

  • Service Providers: Payment gateways, IT hosting partners, website administrators, and delivery couriers under strict confidentiality obligations.
  • Legal Requirements: Public or regulatory bodies when required by applicable law, court orders, or to enforce our legal rights.

6. Data Retention & Security

  • Security: We use Secure Socket Layer (SSL) encryption and secure server networks to keep your personal data protected against unauthorized access or disclosure.
  • Retention: We hold personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements (typically up to 6 years for transactional records).

7. Your UK GDPR Legal Rights You have specific statutory rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request rectification of inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no good reason for us to continue processing it.
  • Restriction & Objection: Object to processing based on legitimate interests or restrict processing under certain conditions.
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent (e.g., marketing emails).

To exercise any of these rights, contact us at privacy@printedribbons.com.

Last updated: August 2026